The built-in eStarGlobal functionality transforms the eStar 8.0 CMS™ suite into a truly global cross cultural customer communications solution. eStarGlobal™ is designed for today's multinational enterprises that think globally and act locally. Real time global reporting and customer intelligence is now possible with a single universal database for all global communications offered by the eStarGlobal™ module.

Global enterprise communications gateway

• Supports any language, character set and locale
• Allows multiple contact center sites, brands and companies to connect to one database with ease
• Enables more consistent global responses and incident management; limits exposure to legal and regulatory liability
• Connects contact history for better continuation and management of events regardless of locale

Centrally controlled administration

• Allows for delegation of business rules and responses worldwide; local exceptions available
• Supports global hierarchies with local extensions
• Manage access and security levels across sites, brands, companies and locales
• Limit customization requirements; maintain Data Dictionary and Properties by locale including display names and labels, access, change tracking, local usage and merge fields for text
• Provides universal access and centralized management of resources within Information Warehouse

Global reporting

• Enables complete analysis of all customer contact history regardless of site or locale
• View reports in multiple languages
• Allows for global roll-ups based on universal hierarchies and local roll-downs including local extensions
• Track issues and risk situations globally for early warning and prevention

Extensible, flexible and scalable architecture

• Provides secure access to any user, anytime and anywhere over the Internet
• Localize screen displays and system messages per locale including date and time format, currency, address format, numbers and percentages
• Easier to support, upgrade and roll-out to new locations with no local components
• Utilize auto-translation support for faster and easier roll-outs to new locales