From the company that created the first MS Windows based contact management software in 1994. eStar Communications, Inc. is focused on building easy to use, cost effective Contact Management and Resolution software for today's complex communications environments. Designed to enhance the customer's experience while minimizing the agent's workload and cost per contact. eStar 8.0 CMS™ is a flexible, powerful, configurable web based framework for managing all customer communications functions around the world

Superior workload management

• Nothing falls through the cracks.
• Customize dashboard for agents or management views of individual, group, site and department workload
• Manage open, pending, new contacts and events from dashboard; enhance productivity and prioritize workload
• Track team, site, department at-a-glance; utilize workload monitoring and real-time graphs to track activity at every level
• Rebalance workload due to absent employees and scaled new hire training
• Manage workload with first in / first out contact selection and Smart Start processing

Improve productivity and total service

• Maintain a central Information Warehouse for all essential business materials and information with rich content including hierarchies, images, listings, links, and PDF documents; easily search for information to insert, print, download, fax or e-mail
• Extensive cross linking for easy drill downs.
• Advanced lookup functionality makes it easy to find existing contacts and events.
• Store locator.
• Create individual and department Favorites; quickly and easily code issues and products, select documents, find locations or information
• Maintain individual user preferences for managing system functionality and customize options

Flexible and scalable architecture

• Business rules do the heavy lifting freeing agents to focus on the customer.
• Designed to limit customization and integration requirements
• Zero-client Internet browser with no local components; easier to support and upgrade
• Scalable server allows for enhanced support with load rebalancing and clustering; manage performance with greater results and improved service
• Authorized users can access application from any browser over the web; anywhere and anytime