With a background rooted in data analysis consultancy, eStar Communications, Inc. continues to design reporting and graphics tools that combine power, flexibility and ease of use. Based on your company's reporting needs, eStar 8.0 CMS™ offers simplified, predefined templates as well as highly sophisticated and flexible data mining and analysis tools. Enhance the value to your department and other departments throughout your organization with advanced data analysis, business intelligence and expert decision making.

Powerful, flexible and easy to use

• Search and analyze customer and incident data in real time
• Search criteria cover all data elements including Reason, Product and Organizational Hierarchies
• Predefined reports available for every level of responsibility
• Flexible interface allows for quick and easy ad-hoc reporting
• Convert any statistical report into a graph
• Export report data to Excel for external analysis and packaing

Advanced Scheduling and Distribution

• Easily request reports with automatic batch scheduling and distribution
• E-mail distribution of reports in PDF, Graph and Excel formats
• Alert reports generated automatically by rule based thresholds and patterns

Maximize your Value in the Organization

• Quickly identify and track potential risk situations
• Service level reporting to meet high level customer service standards
• Charts and graphics simplify data presentations and communicate your message.