The optional eStarBatch™ module integrates efficient high-volume fulfillment of customer responses, mailings and marketing campaigns to add an easily managed back office operation to the eStar 8.0 CMS™ solution. Call centers can handle greater workloads and more complex fulfillment environments with less time and lower cost per response. Fulfillment agents can easily monitor all pending fulfillment items so that nothing falls through the cracks

Seamless batch production and fulfillment

• Supports batch processing of letters, e-mails, subscriptions, direct marketing campaigns and online surveys
• Optional interface to Accounts Payable
• Manage batch fulfillment of enclosures, attachments, orders and shipments
• Extensive workload filtering options and batch management tools provide more efficient processing
• Easily reprint or process a previously run batch
• Option to reprint or process individual documents from a previous batch
• Automatically generate batch report and enclosure list for completed batch, when needed

Ensure accurate and consistent processing

• Automatic external consumer notifications and internal alerts
• Establish rule based processing with error notifications and resolutions; supports privacy requirements
• Manages and tracks returns and receipts
• Works in conjunction with eStarDirect for easy and efficient processing of direct marketing campaigns and online surveys

Advanced batch reporting

• Configure and schedule batch reports
• Flexible report options include canned, template and ad hoc batch reporting
• Automatic enclosure assignments and inventory control
• Easily access and view batch and accounts payable history

Superior design and technology

• Support for rich content formatting with HTML
• Supports branding on outbound e-mail
• Enables high volume fulfillment
• Can support multiple contact centers, worldwide
• Provides encryption capabilities on outbound e-mail processing