The eStar 8.0 Contact Management System™ software suite combines a cutting-edge architecture with innovative functionality to offer a ground-breaking solution for contact mangement and resolution. The package is designed for seamless integration into existing corporate environments or fast and painless setup and availability through an external hosting partner.

Cutting-edge Enterprise Architecture

• Universal access over the Internet or internal LAN or WAN; Anyone, anywhere, anytime
• Ultra thin client browser based interface with no local client components
• eStar application developed in Java and deployed to a standard J2EE application server; secure and scalable with support for clustering with fail-over and hot-spare redundancy
• Managed hosting option eliminates most technical setup and support requirements and offers guaranteed availability SLA

Easy to Support

• Totally server based environment requires no local client support
• Flexible and extensible architecture limits customization and integration efforts
• All system configuration, administration and access control stored in the database and maintained on-line
• Local roll-outs require little or no technical support

Flexible Design for Easy Integration

• Comprehensive data dictionary manages most aspects of data elements and the user interface
• Custom properties easily capture new data for specific requirements
• Industry templates adapt application to specific environments
• Open architecture with support for XML and SOAP interfaces for easy integration with legacy applications
• Scalable and secure server environment can support a growing user base over time